Conditions of Booking at Pennycroft Guest House
Arrival-Check Out Times
Guests are welcomed before 12pm or after 4.00pm on the day of arrival and are requested to vacate their rooms by 11.00am on the day of departure. These times can sometimes be flexible and if an earlier or later check in/out is required, we will make every effort to accommodate. Charges may apply. Rooms are guaranteed from 4.00pm.
All accommodation is offered subject to availability at the time of receipt of deposit. We ask for a £40 per room deposit to confirm any booking. This deposit secures the room and is non-refundable. Cheques made payable to L.Sowden.
When a booking is cancelled within 7 days of the due date of arrival, the balance of the monies owed will become payable, unless we are able to re-let the room .We strongly advise guests to take out travel insurance in case of cancellation due to unforeseen circumstances. Group bookings (x2 or more rooms) Cancellation Policy is 14 days.
Payments is by cash or cheque only, we do not accept credit cards, but reserve the right to pre-authorize credit cards to confirm bookings prior to arrival and in the event of last minute cancellations and ‘no-show’
We are happy to return items left by guests providing the guests covers the cost of all postage and packaging.Items not claimed within 4 weeks will be donated to a charity shop.
We ask that guests do not cook their own food in our kitchen. Any damage or spillage or use of our food will be charged for. We reserve the right to charge for breakages and/or damages to Pennycroft Guest House. Persons making the booking will be held responsible for any damage.
We have parking on the cobbles to the front and side of the cottage.Vehicles and their contents are parked at the owners own risk.
As per the law we have a strict no smoking policy
We are committed to doing all we can to accommodate less able visitors and those with special requirements. If you have any specific needs we will be very happy to discuss these with you. Please contact us for our Access Statement.